• Livraison Offerte a partir de 100€ d'achat

Terms and conditions

The General Conditions of Sale are intended to inform the potential buyer of the terms and conditions under which RuedesParfums.com carries out the sale and delivery of the products ordered, but also define the rights and obligations of the parties within the framework of The sale of products by RuedesParfums.

The present general conditions of sale apply to any order placed on the site www.RuedesParfums.com. RuedesParfums reserves the right to modify at any time these general conditions of sale. The new general conditions of sale will be brought to the attention of the customer online and will be applicable to the only sales made after the modification. The fact of placing an order on the site of RuedesParfums.com and of validating this order implies the complete adhesion of the customer to the general conditions of sale.

Prices :
Prices of products sold on the site are in Euros excluding the shipping costs and any bank charges or related services. These prices are valid all the time they are present on the description sheet of the product.

Promotional offers are valid:

  • Throughout their term of validity mentioned on the site,
  • In the limit of the available stock.

Only persons legally able to enter into contracts concerning the goods and services offered on the site can order on the website www.ruedesparfums.com. When placing the order, the customer guarantees to have the full legal capacity to adhere to the present general conditions and thus to conclude this contract. In the case of payment by card, the customer guarantees that he is fully authorized to use the card and that the card gives access to sufficient funds to cover all the costs necessary for payment of the order.

Any customer validly registered on the site will be engaged by any order that required the use of the email address and the personal password of the said customer (subject to the rights of retraction and return as defined herein).

The customer must verify all the information entered during his order (product ordered, delivery address, billing address, telephone contact ...)

A confirmation email will be sent to the customer to summarize the contractual information of the order As received by RuedesParfums.com.

Orders are processed in the order in which they are actually received. Ruedesparfums.com is committed to processing all orders, within the limits of available stocks.

Orders may be shipped in whole or in part depending on stock availability. For large orders, it is possible that ruedesparfums.com will send the items in separate packages.

Wholesale and resale:
RuedesParfums.com reserves the right to automatically cancel and refund an order related to wholesale or resale. Our order management platform categorizes customer numbers and IP addresses into a file that blocks shipping. The buyer will be notified by telephone or email of the cancellation and refund of his order.

Product Availability:
Ruedesparfums.com can not be held liable for non-performance of the contract in case of stock shortage or unavailability of the product, force majeure, disruption or strike total or partial particularly postal services and means of transport, communications Computer network, etc.), flooding, fire, etc. In the exceptional case of a temporary or definitive stock-out of one of our products (products removed or withdrawn from the market), Ruedesparfums will notify you quickly and you will then be offered modification solutions or Cancellation of your order. In this case, your entire order will be refunded.

Right of return:
The buyer has a period of 14 days from delivery date to exercise his right of withdrawal without having to justify reasons or to pay penalties, with the exception of the costs of return.

Customer should contact Rue Des Parfums by sending an e-mail contact@ruedesparfums.com.

Items can also be returned using the address indicated on the label present on your parcel or by sending to 15 Orchard Road, Welling. DA16 1QG

The product must necessarily be returned to ruedesparfums.com in a state suitable for resale, that is to say respecting the conditions of return stated below:

- Exact state of origin
- No traces of use
- Perfect operating status,
- If the item was packaged: restitution of the article in its packaging which should be intact,
- Restitution of all joints accessories
- Return, if applicable, of the instructions, warranties or other documents.

The products must imperatively be accompanied by the return number provided by our services and the invoice of sale. The Customer is responsible for the risks associated with the return of the product, whatever its cause.

In the event of exercise of the right of return in compliance with the conditions stipulated herein, the customer will be offered either an exchange with a similar product if it exists, or a refund within 7 days of the date on which the package was Received by our services.

Data protection:
All the data that you entrust us are in order to be able to process your orders. In accordance with the law n ° 78-17 of 6 January 1978 relative to data processing, files and freedoms, you have the right to modify, rectify and delete your data.

Modifications of the general conditions of sale:
Ruedesparfums.com reserves the right to modify or update these Terms and Conditions at any time without prior notice. The current version of these Terms and Conditions is posted on the www.ruedesparfums.com website from the date a change takes effect.

Payment terms:
Invoicing of the Client generally takes place within 24 hours from the day of validation of the payment and will be invoiced by Ruedesparfums The customer's bank details are encrypted on their own computer and then transmitted in a secure manner. This procedure is handled by SSL encryption technology, one of the most used and most secure. Once the payment has been validated, the data relating to it is destroyed. That's why ruedesparfums.com asks its Customers for their banking details, with each new order.

Types of means of payment:
Credit card (Carte Bleue, VISA, Eurocard / Mastercard):
In the case of on-line payment by card, the customer is required to provide the type of his / her payment card, credit card number, expiration date and cryptogram.

The customer guarantees:
- that he is fully authorized to use the card,
- that the card gives access to sufficient funds to cover all the costs resulting from his order.

Privacy policy:
We do not store customer credit card details or share client details with third parties

Delivery :
Except as otherwise provided in these Terms and Conditions of Sale, delivery charges shall always be borne by the Customer.

All items are delivered by DPD Parcel Services .

If the Customer can not be present at the address he indicated on the day of delivery either the parcel is deposited in his mailbox if it allows it or a Notice of Passage is deposited in the mailbox client. It is then up to the Customer to go to withdraw his order in his office of Post within the 10 working days following the filing of the Notice.

After this period of 10 working days, the product is redirected by the Post office to ruedesparfums.com. If the Customer decides to proceed with a new delivery, it must be paid for by the Customer and must be paid prior to the redirection by contacting Customer Service. If for any reason, other than customs, the customer does not receive his parcel, we undertake to refund the full amount of it.

If the Customer has entered an incorrect address when ordering, Swiss Post will be unable to make the delivery and the product will be automatically returned to ruedesparfums.com If the Customer decides to proceed with a new delivery, And must be paid prior to re-dispatch by contacting Customer Service. Ruedesparfums.com shall not be liable to any customer or third party for any indirect, consequential, loss of profit or revenue or loss of data in any manner whatsoever If such damage, loss or prejudice was foreseeable by ruedesparfums.com, or if its eventuality had been brought to its attention

Delivery time and shipping:
DPD - 8.80 € - Deadline 5 to 8 working days Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, Germany, Gibraltar, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Malta, Spain, Sweden, Switzerland.

Customer service :
We are at your disposal for any request by email: contact@ruedesparfums.com

Ruedesparfums.com is managed by Hunters Commercial Ltd - 15 Orchard Road, Welling. DA16 1QG